Lektoři z firmy: NICOM, a.s.
Předpokládané znalosti
Znalosti na úrovni absolventa kurzů 20697-1 a 20697-2
Kurz je určen IT profesionálům, kteří spravují a podporují desktopy a zařízení s Windows 10, jejich uživatele, sítě a bezpečnost. Primárně je kurz pro pracovníky podpory desktopů (Enterprise Desktop Support Technician, Tier
02.) v doménovém prostředí středních a větších organizací.
Kurz lze absolvovat i jako oficiální On-Demand e-learning společnosti Microsoft.
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Originální studijní materiály Microsoft v anglickém jazyce v ceně kurzu
Tento kurz může prospět jako součást přípravy na zkoušku 070 – 697 Configuring Windows Devices
Module 1: Implementing a Troubleshooting Methodology
Overview of Windows 10
Introduction to the EDST Job Role
Overview of the Troubleshooting Steps
Troubleshooting Tools
Module 2: Troubleshooting Startup Issues
Overview of the Windows 10 Startup Recovery Environment
Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Recovering BitLocker-Protected Drives
Module 3: Troubleshooting Hardware and Device Drivers
Troubleshooting Device Driver Failures
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Monitoring Reliability
Configuring the Registry
Module 4: Troubleshooting Remote Computers
Using Remote Desktop
Using Remote Assistance
Remoting with Windows PowerShell
Module 5: Resolving Issues with Network Connectivity Issues
Determining Network Settings
Troubleshooting Network Connectivity
Troubleshooting Name Resolution
Module 6: Troubleshooting Group Policy
Overview of Group Policy Application
Resolving Client-Configuration Failures and GPO Application Issues
Module 7: Troubleshooting User Settings
Troubleshooting Sign-In Issues
Module 8: Troubleshooting Remote Connectivity
Troubleshooting VPN Connectivity Issues
Troubleshooting DirectAccess
Module 9: Troubleshooting Resource Access Within a Domain
Troubleshooting File Permissions Issues
Recovering Files Encrypted by EFS
Troubleshooting Printer Access Issues
Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members
Configuring and Troubleshooting Device Registration
Configuring and Troubleshooting Work Folders
Configuring and Troubleshooting OneDrive Access
Module 11: Troubleshooting Applications
Troubleshooting Desktop App Installation Issues
Troubleshooting Desktop Apps
Managing Windows Store Apps
Troubleshooting Access to Company Web Applications
Module 12: Maintaining Windows 10
Managing and Troubleshooting Windows Activation
Monitoring and Troubleshooting Computer Performance
Applying Applications and Windows Updates
Module 13: Recovering Data and Operating System
File Recovery in Windows 10
Recovering an Operating System