Kurz: Leadership

Lektoři kurzu

Lektoři z firmy: ICT Pro s.r.o. – Kurzy, školení, konzultace ICT a Soft Skills

[Kurz] Program kurzu (obsah přednášky/semináře/rekvalifikace/studia) ...

Manager as leader - personality
• Leader vs. manager
• Types of approaches to leadership

Self-recognition
• Basic elements of personality influencing time management and working with people
• Emotional Intelligence, Social and Positive Intelligence
• Working with emotions
• Stress and its processing
• Practical exercises

Personal SWOT analysis

Tracking and growing of your own satisfaction
• Impact on performance
• Impacts on energy supply

Presentation and basics of rhetoric
• Structuring speech (emotional and rational speech)
• Point of presentation
• Preparation of speech
• Who is the target group (leader, team) - 5P method
• Principles of successful body language and its use in practice

Poměrové ukazatele a jejich význam
• Presentation introduction
• The essence of presentation - key concepts of presentation, mind map
• Conclusion of the presentation
• The last impression remains

Discussion, summary, conclusion

Action Plan: What do I take away to my practice and will continue to do so

The initial course contents (may be adjusted according to the needs’ analysis):

Leader’s Communication
• Effective communication tools
• Active listening, empathy
• Effective communication
• Techniques of asking questions
• Feedback and understanding
• Communication barriers
• Position and its impact on communication
• Influence of communication on building of interpersonal relationships
• Communication exercises, model situations

The influence of culture on negotiations
• Cultural differences - Verbal and nonverbal signals from different cultures

Virtual Team - Remote Communication
• Basic rules and assumptions for remote communication
• Implementation into practice - when and under what conditions
• Effective tools for practical use (conference calls, meetings, e-mail communication, telephone communication...)
• Practical tips on how to reach a common goal in the field of remote communication

Argumentation
• Setting of goals
• Communication partner analysis
• Basic elements of effective argumentation
• Preparation of potential arguments

Assertiveness
• Passivity, aggression, manipulation, assertiveness
• Substance and meaning
• Areas of use
• Advantages and disadvantages

Primary assertive response
• Feedback
• Assertive endurance
• Open Door Technique
• Negative questioning, negative statement

Practical application of assertiveness
• Specification of problematic situation
• Choosing of the right techniques
• Communication training
• Processing of your own situation

Discussion, summary, conclusion

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