Obsah Sebepoznání, sebepřijetí Osobní kariéra Osobní potenciál Kariérové typy dle preference potřeb Rysy osobnosti důležité z hlediska úspěchu v zaměstnání Etapy vývoje kariéry Pojem emoční inteligence IQ, EQ Jak rozvíjet emoční inteligenci Kontrola emocí Stres, projevy stresu Základní principy zvládání stresu Lektorka Mgr. Lenka Bílková Lenka spolupracuje s naší společností více než 20 let a patří mezi naše nejlepší lektory a kouče. Má čtrnáctiletou zkušenost s řízením soukromé firmy a vedením lidí ve vrcholové manažerské pozici, patnáctiletou zkušenost s individuálním koučováním manažerů. Specializuje se především na manažerské dovednosti a individuální koučování. Vedla dlouhodobé projekty např. pro společnosti OMV, Ford, ŠKODA AUTO, LBBW Bank, Česká spořitelna. Je držitelkou několika mezinárodních certifikátů v oblasti koučování a NLP. Její energie je nakažlivá, dokáže nadchnout i zarputilé! Účastníci o lektorce řekli: - Úžasný přístup. - Oceňuji přátelský přístup a lidskou a zajímavou formu sdělení. - Lektorka srší neskutečnou energií, která se přenáší na všechny zúčastněné :-) - Svou práci umí a má ji ráda – perfektní výkon. - Člověk dle mých představ, důvěryhodná. - Oceňuji schopnost reagovat na aktuální potřeby účastníků. ...

Obsah Nové trendy v CC v komunikaci se zákazníky podle generací ve využívání komunikačních kanálů včetně sociálních sítí Benchmarking (srovnání hlavních ukazatelů) kontaktních center 2015 v ČR Očekávání zákazníků od práce CC Role supervizora - teamleadera v Call centru a požadavky na jeho dovednosti Styly vedení lidí v závislosti na způsobu práce konkrétního CC Možnosti motivace v prostředí CC a jejich využití dle osobnostních typů Kritéria hodnocení pracovního výkonu a kvality práce v Call centru Zpětná vazba a hlavní principy koučování Hodnocení kvality hovoru a sebehodnocení Předávání informací Jak plánovat osobní rozvoj podřízených? Problematické situace v Call centru (burn-out syndrom, fluktuace, práce s energií atd.) ...

Číslo akreditovaného kurzu : neakreditováno : Problematika újmy na přirozených právech člověka je celospolečenským fenoménem a může se dotknout každého z nás. Ocitli jste se vinou nesprávného úředního postupu v těžké situaci a odškodnil Vás za to někdo? Utrpěli jste újmu na zdraví? Trvalo vaše soudní řízení příliš dlouho? Bylo zasaženo do vašich práv na ochranu osobnosti? Víte jak v těchto případech postupovat? Ne? Přijďte a seznamte se s aktuálními trendy a judikaturou ve věcech odčiněn ...

Číslo akreditovaného kurzu : AK - PV-72 - 2016, Název akreditace: Směrnice a zákon o finanční kontrole - aktuálně Akreditace: MV : V rámci odborného semináře Vám nabízíme možnost získat ucelenou představu a podrobnější informace týkající se vnitřního kontrolního systému ve veřejné správě. Lektorka se v něm bude prakticky věnovat integrovanému rám ...

Absolventi se obeznámí s právní úpravou obchodních smluvních vztahů.. Dozví se i jaké komplikovanější případy mohou v praxi nastat, a jak v nich postupovat. Budou mít možnost konzultovat své případy z praxe ...

Musíte se čas od času vypořádat s konfrontační či jinou komunikačně – náročnou situací? Máte obavy, nebo víte, že přijdete do ...

Study points for the exam To help you prepare, the exam objectives highlight the task areas you can expect to see covered in the exam. Red Hat reserves the right to add, modify, and remove exam objectives. Such changes will be made public in advance. Install Red Hat Storage Server on both physical and virtual systems and work with existing Red Hat Storage Server appliances Configure a Red Hat Storage Server storage pool Create individual storage bricks on either physical devices or logical volumes Create various Red Hat Storage Server volumes such as: Distributed Replicated Distributed-replicated Stripe-replicated Distributed-striped Distributed-striped-replicated • Format the volumes with an appropriate file system Create Red Hat Storage Server volume snapshots Extend existing storage volumes by adding additional bricks and performing appropriate rebalancing operations * The following audiences may be interested in earning the Red Hat Certificate of Expertise in Hybrid Cloud Storage: System administrators, architects, and others who need to demonstrate their skills, knowledge, and ability in using Red Hat Storage Server RHCEs interested in pursuing Red Hat Certified Architect (RHCA) Study points for the exam To help you prepare, the exam objectives highlight the task areas you can expect to see covered in the exam. Red Hat reserves the right to add, modify, and remove exam objectives. Such changes will be made public in advance. Install Red Hat Storage Server on both physical and virtual systems and work with existing Red Hat Storage Server appliances Configure a Red Hat Storage Server storage pool Create individual storage bricks on either physical devices or logical volumes Create various Red Hat Storage Server volumes such as: Distributed Replicated Distributed-replicated Stripe-replicated Distributed-striped Distributed-striped-replicated • Format the volumes with an appropriate file system Create Red Hat Storage Server volume snapshots Extend existing storage volumes by adding additional bricks and performing appropriate rebalancing operations Configure clients to use Red Hat Storage Server appliance volumes using native and network file systems (NFS) Configure clients to use Red Hat Storage Server appliance volumes using SMB Configure Red Hat Storage Server features including disk quotas and POSIX access control lists (ACLs) Configure IP failover for NFS-and SMB-based cluster services Configure geo-replication services Configure unified object storage Configure Red Hat Storage Server to support Hadoop Troubleshoot Red Hat Storage Server problems Monitor Red Hat Storage Server workloads Perform Red Hat Storage Server management tasks such as tuning volume options, volume migration, stopping and deleting volumes, and configuring server-side quorum As with all Red Hat performance-based exams, configurations must persist after reboot without intervention. Scores and reporting Official scores for exams come exclusively from Red Hat Certification Central. Red Hat does not authorize examiners or training partners to report results to candidates directly. Scores on the exam are usually reported within 3 U.S. business days. Exam results are reported as section scores. Red Hat does not report performance on individual items, nor will it provide additional information upon request. Prerequisites Exam candidates should: Be a Red Hat Certified System Administrator (RHCSA) or have comparable work experience and skills. Have taken the Red Hat Gluster Storage Administration (RH236) course or have work experience using Red Hat Gluster Storage. Recommended course RH236 - R ...

The following audiences may be interested in earning the Red Hat Certificate of Expertise in Platform-as-a-Service: System administrators who want to demonstrate their OpenShift Enterprise by Red Hat skills. Red Hat Certified Engineers who wish to pursue Red Hat Certified Architect (RHCA). Prerequisites for this exam Candidates for thi ...

The following audiences may be interested in earning the Red Hat Certificate of Expertise in Server Hardening: System administrators responsible for standards-compliant security on Red Hat Enterprise Linux systems System administrators responsible for security on Red Hat Enterprise Linux systems or who wish to harden systems beyond default ...

Study points for the exam To help you prepare, the exam objectives highlight the task areas you can expect to see covered in the exam. Red Hat reserves the right to add, modify, and remove exam objectives. Such changes will be made public in advance. Candidates should be able to perform these tasks: Install and configure Puppet. Install Puppet servers. Install Puppet nodes. Register Puppet nodes to a Puppet server. Create and maintain Puppet manifests. Create new Puppet manifests. Debug existing Puppet manifests. Create Puppet modules. Create reusable modules. Create modules with classes, name spaces, variables, and conditionals. Create modules that install software on target nodes and deploy configuration files. Use facter to obtain system information. Create custom facts. Use facts to change Puppet behavior. [ - ul * These audiences may be interested in earning the Red Hat Certificate of Expertise in Configuration Management with Puppet: Experienced Linux system administrators responsible for the planning, deployment, and management of multiple physical or virtualized servers Experienced Linux systems administrators responsible for implementing DevOps practices An RHCE interested in earning a Red Hat Certificate of Expertise or Red Hat Certified Architect (RHCA) credential Study points for the exam To help you prepare, the exam objectives highlight the task areas you can expect to see covered in the exam. Red Hat reserves the right to add, modify, and remove exam objectives. Such changes will be made public in advance. Candidates should be able to perform these tasks: Install and configure Puppet. Install Puppet servers. Install Puppet nodes. Register Puppet nodes to a Puppet server. Create and maintain Puppet manifests. Create new Puppet manifests. Debug existing Puppet manifests. Create Puppet modules. Create reusable modules. Create modules with classes, name spaces, variables, and conditionals. Create modules that install software on target nodes and deploy configuration files. Use facter to obtain system information. Create custom facts. Use facts to change Puppet behavior. Create Git repositories. Create and perform simple management of a Git repository. Add files to a Git repository. Apply changes and commit changed files to a Git repository. Implement Puppet in a Red Hat Satellite 6 environment. Create a Puppet repository on Red Hat Satellite. Install, configure, and deploy Puppet modules using Red Hat Satellite. Register Puppet clients to a Red Hat Satellite server. As with all Red Hat performance-based exams, configurations must persist after restart without intervention. Scores and reporting Official scores for exams come exclusively from Red Hat Certification Central. Red Hat does not authorize examiners or training partners to report results to candidates directly. Scores on the exam are usually reported within 3 U.S. business days. Exam results are reported as total scores. Red Hat does not report performance on individual items, nor will it provide additional information upon request. Prerequisites Exam candidates should: Hold a current RHCE certification at exam time Have Red Hat Configuration Management with Puppet (DO405) or equivalent experience Understand that actual system administration experience is also an important aspect of preparation for the exam Review exam objectives for the Red Hat Certificate of Expertise in Configuration Management with Puppet exam Recommende ...

Study points for the exam To help you prepare, the exam objectives highlight the task areas you can expect to see covered in the exam. Red Hat reserves the right to add, modify, and remove exam objectives. Such changes will be made public in advance. Candidates should have the following skills and abilities: Understand core components of Ansible Inventories Modules Variables Facts Plays Playbooks Configuration files Run ad-hoc Ansible commands Use both static and dynamic inventories to define groups of hosts Utilize an existing dynamic inventory script Create Ansible plays and playbooks Know how to work with commonly used Ansible modules Use variables to retrieve the results of running a commands Use conditionals to control play execution Configure error handling Create playbooks to configure systems to a specified state Selectively run sp * The following audiences may be interested in earning the Red Hat Certificate of Expertise in Ansible Automation: System administrators who need to manage large numbers of systems System administrators who work in a DevOps environment and who wish to automate a large part of their day-to-day workload Developers who have some basic systems administration background and who wish to incorporate automation into their development process A Red Hat Certified Engineer (RHCE) interested in earning a Red Hat Certificate of Expertise or RHCA credential. Study points for the exam To help you prepare, the exam objectives highlight the task areas you can expect to see covered in the exam. Red Hat reserves the right to add, modify, and remove exam objectives. Such changes will be made public in advance. Candidates should have the following skills and abilities: Understand core components of Ansible Inventories Modules Variables Facts Plays Playbooks Configuration files Run ad-hoc Ansible commands Use both static and dynamic inventories to define groups of hosts Utilize an existing dynamic inventory script Create Ansible plays and playbooks Know how to work with commonly used Ansible modules Use variables to retrieve the results of running a commands Use conditionals to control play execution Configure error handling Create playbooks to configure systems to a specified state Selectively run specific tasks in playbooks using tags Create and use templates to create customized configuration files Work with Ansible variables and facts Create and work with roles Download roles from an Ansible Galaxy and use them Manage parallelism Use Ansible Vault in playbooks to protect sensitive data Install Ansible Tower and use it to manage systems Use provided documentation to look up specific information about Ansible modules and commands Scores and reporting Official scores for exams come exclusively from Red Hat Certification Central. Red Hat does not authorize examiners or training partners to report results to candidates directly. Scores on the exam are usually reported within 3 U.S. business days. Exam results are reported as total scores. Red Hat does not report performance on individual items, nor will it provide additional information upon request. Prerequisites Candidates for this exam should: Red Hat recommends that candidates for the Red Hat Certificate of Expertise in Ansible Automation exam (EX407) have taken Automation with Ansible (DO407) or have equivalent experience working with Ansible to configure systems. Red Hat also recommends candidates have earned Red Hat Certified System Administrator (RHCSA) or higher or have equivalent systems administration experience. Recom ...