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Popis kurzu
ITIL4 Foundation + Exam
Kurz je určen pro ...Audience
Business managers, business process owners, or any business person interfacing with IT organizations Individuals new to ITIL, who require a fundamental overview of the ITIL 4 framework and how to apply service management concepts to create value for
customers IT professionals already working with ITIL best practices, who want to advance their knowledge of the new service management practices in ITIL 4 Other individuals working in parts of the IT organization, including:
– IT staff supporting large, complex and hybrid data centers, interested in improving
speed, quality, and cost of IT services
– IT vendors, suppliers, and partners
– IT managers and IT executives
– Individuals working in other parts of IT
(digital, product, development, security)
Goal Upon successful completion of this course, candidates will be able to: - Explain the four dimensions of service management and how the four dimensions are used to underpin a balanced focus in value creation
- Describe the service value system (SVS), and lea> how the SVS ensures value is co-created with the business
- Understand and implement the ITIL service value chain
- Gain the knowledge necessary to prepare and take the ITIL 4 Foundation certificate examination
Lektoři kurzuLektoři z firmy: DataScript s.r.o.
[Kurz] Program kurzu (obsah přednášky/semináře/rekvalifikace/studia) ...
Business managers, business process owners, or any business person interfacing with IT organizations Individuals new to ITIL, who require a fundamental overview of the ITIL 4 framework and how to apply service management concepts to create value for
customers IT professionals already working with ITIL best practices, who want to advance their knowledge of the new service management practices in ITIL 4 Other individuals working in parts of the IT organization, including:
– IT staff supporting large, complex and hybrid data centers, interested in improving
speed, quality, and cost of IT services
– IT vendors, suppliers, and partners
– IT managers and IT executives
– Individuals working in other parts of IT
(digital, product, development, security)
Goal Upon successful completion of this course, candidates will be able to: - Explain the four dimensions of service management and how the four dimensions are used to underpin a balanced focus in value creation
- Describe the service value system (SVS), and lea> how the SVS ensures value is co-created with the business
- Understand and implement the ITIL service value chain
- Gain the knowledge necessary to prepare and take the ITIL 4 Foundation certificate examination
Outline - Key Concepts and Definitions of Service Management
- The Four Dimensions of Service Management
- The ITIL Service Value System
- Service Value Chain
- ITIL Management Practices
- Exam preparation
Prerequisites
Additional study time outside of the class is required to prepare for the certification exam.
Following courses - ITIL4 Specialist Create, Deliver & Support
- ITIL4 Specialist Drive Stakeholder Value
- ITIL4 Specialist High Velocity IT
- ITIL4 Strategist Direct. Plan & Improve
- ITIL4 Leader Digital & IT Strategy
Accreditation
Společnost HEWLETT-PACKARD s.r.o. (HPE) je akreditovánou tréninkovou organizací pro ITIL®.
[Školení] Další popis kurzu (úroveň, minimální znalosti, informace o cenách kurzu) ...Prerequisites
Additional study time outside of the class is required to prepare for the certification exam.
Following courses - ITIL4 Specialist Create, Deliver & Support
- ITIL4 Specialist Drive Stakeholder Value
- ITIL4 Specialist High Velocity IT
- ITIL4 Strategist Direct. Plan & Improve
- ITIL4 Leader Digital & IT Strategy
Accreditation Společnost HEWLETT-PACKARD s.r.o. (HPE) je akreditovánou tréninkovou organizací pro ITIL®.
Další kurzy a školení: ITIL4 Foundation + Exam Odkaz na podobný kurz a/nebo kurz od jiné firmy a v jiné ceně:  = Podobný kurz nebo školení
Poslední aktualizace: 2026-01-08 10:50:26
DataScript s.r.o. |
ITIL4 Foundation + Exam #
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