Program kurzu: wide js

[Školení] ITIL4 Foundation + Exam

The course covers the best practice framework of ITIL 4 at a foundational level. Students lea> about the service value system (SVS), the four dimensions of service management, the service value chain, the 7 guiding principles, and service management practices. ... Audience Business managers, business process owners, or any business person interfacing with IT organizations Individuals new to ITIL, who require a fundamental overview of the ITIL 4 framework and how to apply service management concepts to create value for customers IT professionals al ... ... Business managers, business process owners, or any business person interfacing with IT organizations Individuals new to ITIL, who require a fundamental overview of the ITIL 4 framework and how to apply service management concepts to create value for customers IT professionals already working ... Nejbližší termín školení : 2024-05-21 Praha 7

[Školení] ITIL 4 Specialist: Drive Stakeholder Value + Exam

The adoption of ITIL as the most widely used guidance in the world on IT and service management continues with ITIL 4. It ensures continuity with existing ways of working (where service management is already successful) by integrating mode> and emerging practices with established and proven know-ho ... Cílová skupina Senior IT leaders and executives Managers, supervisory staff and team leaders IT professionals who require a deeper understanding of ITIL 4 publications, and how ITIL 4 concepts and activities can be implemented to enhance the quality of IT service management within a ... ... Senior IT leaders and executives Managers, supervisory staff and team leaders IT professionals who require a deeper understanding of ITIL 4 publications, and how ITIL 4 concepts and activities can be implemented to enhance the quality of IT service management within an organization IT ... Nejbližší termín školení : 2024-05-27 Praha 7